Paint & Customer Service Specialist - Multi-Location

The Sherwin-Williams Company; Gahanna (OH); On-site; USD 20,664 - 27,552; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, and recommend suitable solutions. The role emphasizes prompt resolution of concerns, product knowledge updates, and maintaining high store quality.

Responsibilities include in-person and phone assistance, processing transactions, and meeting monthly sales goals while stocking displays and supporting deliveries.

Qualifications

• Minimum age 18 and legal work authorization.
• Valid, unrestricted Driver's License.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in‑stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual Spanish

Product knowledge

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Delivery trucks

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, and recommend suitable solutions. The role emphasizes prompt resolution of concerns, product knowledge updates, and maintaining high store quality.

Responsibilities include in-person and phone assistance, processing transactions, and meeting monthly sales goals while stocking displays and supporting deliveries.