Paint Retail Customer Experience Specialist

The Sherwin-Williams Company; North Platte (NE); On-site; USD 17,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #703236 in North Platte, NE. This role engages with wholesale and retail customers, determines needs, and recommends the right Sherwin-Williams products to ensure customer satisfaction and sales goals are met.

Responsibilities include handling in-person and phone inquiries, processing transactions, stocking and tinting products, and maintaining inventory controls.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. occasionally.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams employees must have a meets expectations rating and completed HR Cloud eLearning.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Multilingual

Spanish language

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #703236 in North Platte, NE. This role engages with wholesale and retail customers, determines needs, and recommends the right Sherwin-Williams products to ensure customer satisfaction and sales goals are met.

Responsibilities include handling in-person and phone inquiries, processing transactions, stocking and tinting products, and maintaining inventory controls.