Paint Retail Customer Experience Specialist

The Sherwin-Williams Company; City of Albany (NY); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Health benefits

Retirement and saving benefits

Generous time away from work package

Employee discounts

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #5101 in Albany, NY. You will assist customers in person and by phone, determine needs, and recommend products to meet those needs, while maintaining product quality and store standards.

You will support sales goals, handle transactions, stock shelves, tint and mix products, and assist with deliveries as needed, all while ensuring a positive customer experience and compliance with policies.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted driver’s license.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse; tint and mix products as needed.
• Stock shelves and set up displays; clean store equipment; load/unload delivery trucks.
• Assist in making deliveries when needed and maintain in-stock areas.

Skills

Customer service

Sales

Communication

Inventory management

Delivery coordination

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Cash handling equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #5101 in Albany, NY. You will assist customers in person and by phone, determine needs, and recommend products to meet those needs, while maintaining product quality and store standards.

You will support sales goals, handle transactions, stock shelves, tint and mix products, and assist with deliveries as needed, all while ensuring a positive customer experience and compliance with policies.