Paint & Home Retail: Customer Experience Specialist

The Sherwin-Williams Company; City of Schenectady (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Dental and vision coverage

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #5438 in Schenectady, NY. You will assist customers in person and by phone, recommend products, and support sales targets while maintaining store standards and inventory accuracy.

You will handle tinting/mixing tasks, stock shelves, and help with deliveries as needed. The role emphasizes excellent service, product knowledge, and teamwork in a retail environment.

Qualifications

• Minimum age of 18 years.
• Legally authorized to work in the country of employment without sponsorship.
• Valid unrestricted Driver's License.
• Ability to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willingness to work evenings and weekends.
• Internal Sherwin-Williams performance rating and HR Cloud training requirements.

Responsibilities

• Provide high levels of customer service and meet store sales goals.
• Assist customers in person and over the phone by determining needs and recommending products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.

Skills

Customer service

Sales ability

Communication skills

Inventory management

Multilingual ability

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #5438 in Schenectady, NY. You will assist customers in person and by phone, recommend products, and support sales targets while maintaining store standards and inventory accuracy.

You will handle tinting/mixing tasks, stock shelves, and help with deliveries as needed. The role emphasizes excellent service, product knowledge, and teamwork in a retail environment.