Paint Retail Specialist & Customer Experience

The Sherwin-Williams Company; Village of Massena (NY); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health benefits

Retirement benefits

Generous paid time off

Résumé du poste

The Sherwin-Williams Company is seeking a Customer Service Specialist to support both wholesale and retail customers at Store #5742 in Massena, NY. The role emphasizes solving customer concerns promptly, guiding product selection, and maintaining high store standards.

Responsibilities include handling transactions, shelving, tinting/mixing, and assisting with deliveries as needed. The position requires strong customer service skills and availability for evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• Internal to Sherwin-Williams, must have a meets expectations rating (3) on recent appraisal.
• Internal to Sherwin-Williams, must have completed HR Cloud eLearning courses.

Responsabilités

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Connaissances

Customer service

Sales

Cash handling

Delivery coordination

Stock management

Formation

High School diploma or GED

Outils

Tinting and mixing equipment

Description du poste

The Sherwin-Williams Company is seeking a Customer Service Specialist to support both wholesale and retail customers at Store #5742 in Massena, NY. The role emphasizes solving customer concerns promptly, guiding product selection, and maintaining high store standards.

Responsibilities include handling transactions, shelving, tinting/mixing, and assisting with deliveries as needed. The position requires strong customer service skills and availability for evenings and weekends.