Retail Paint & Customer Service Specialist

Sherwin-Williams; City of Schenectady (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Flexible Spending Accounts

Paid time off

Job summary

Sherwin-Williams in Schenectady, NY seeks a Customer Service Specialist to assist customers in person and by phone, determine needs, present products, and drive sales while maintaining store standards.

The role emphasizes resolving concerns, staying informed on product features, handling transactions, and stocking displays; benefits include health coverage, FSAs, and generous paid time off.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends as scheduled.
• If internal to Sherwin-Williams, must have a “meets expectations” rating.
• If internal to Sherwin-Williams, must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products to customer specifications when needed.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries.

Skills

Customer service

Retail sales

Cash handling

Multilingual

Education

High School diploma or GED

Tools

POS systems

Job description

Sherwin-Williams in Schenectady, NY seeks a Customer Service Specialist to assist customers in person and by phone, determine needs, present products, and drive sales while maintaining store standards.

The role emphasizes resolving concerns, staying informed on product features, handling transactions, and stocking displays; benefits include health coverage, FSAs, and generous paid time off.