Paint & Customer Experience Specialist (Retail)

The Sherwin-Williams Company; Bluffton (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company is seeking a full-time Customer Service Specialist to work at stores within 15 miles of Hilton Head and Bluffton, SC. The role involves helping wholesale and retail customers, answering questions about Sherwin-Williams products, and recommending solutions while maintaining store standards.

You will resolve customer concerns, stay up-to-date with product features, and support sales goals.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends.
• Have at least a High School diploma or GED.
• Have at least one year of experience in delivery, retail, or customer service.
• Have previous work experience selling paint and paint-related products.
• Have previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Teamwork

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a full-time Customer Service Specialist to work at stores within 15 miles of Hilton Head and Bluffton, SC. The role involves helping wholesale and retail customers, answering questions about Sherwin-Williams products, and recommending solutions while maintaining store standards.

You will resolve customer concerns, stay up-to-date with product features, and support sales goals.