Paint Store Customer Experience Specialist

The Sherwin-Williams Company; Hilton Head Island (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #3902 at 1555 Fording Island Road, Hilton Head Island, SC. This full-time role supports wholesale and retail customers, helps identify needs, explains Sherwin-Williams products, and strives to deliver outstanding service while meeting sales goals.

Responsibilities include processing transactions, stocking shelves, tinting and mixing products, assisting with deliveries, and maintaining store presentation.

Qualifications

• Must have strong customer service and sales abilities.
• Experience in a retail or delivery setting is preferred.
• Ability to communicate clearly and build trust with customers.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and according to policy.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain accurate work order files and formulas.
• Pull appropriate products from floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays; keep store clean.
• Assist in loading/unloading, deliveries as needed.
• Maintain in-stock and presentable areas; be knowledgeable about products.
• Comply with inventory control procedures and suggest improvements.

Skills

Customer service

Sales

Cash handling

Bilingual (Spanish)

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #3902 at 1555 Fording Island Road, Hilton Head Island, SC. This full-time role supports wholesale and retail customers, helps identify needs, explains Sherwin-Williams products, and strives to deliver outstanding service while meeting sales goals.

Responsibilities include processing transactions, stocking shelves, tinting and mixing products, assisting with deliveries, and maintaining store presentation.