Full-Time Paint & Customer Experience Specialist

Sherwin-Williams Co.; Lancaster (SC); On-site; GBP 14,000 - 19,000; Full time

Job summary

Sherwin-Williams is hiring a Full-Time Customer Service Specialist to work at Store #2429 in Lancaster, SC. The role includes assisting customers, answering questions about Sherwin-Williams products, and ensuring high customer satisfaction while helping achieve store sales goals.

Responsibilities include handling sales transactions, stocking displays, tinting/mixing products, and delivering excellent service both in-store and over the phone. Prior paint industry experience preferred.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Education

High School diploma or GED

1 year experience in delivery, retail, or customer service

Experience selling paint and paint-related products

Experience operating tinting and mixing equipment

Read/Write/Communicate in more than one language

Bilingual in Spanish

Job description

Sherwin-Williams is hiring a Full-Time Customer Service Specialist to work at Store #2429 in Lancaster, SC. The role includes assisting customers, answering questions about Sherwin-Williams products, and ensuring high customer satisfaction while helping achieve store sales goals.

Responsibilities include handling sales transactions, stocking displays, tinting/mixing products, and delivering excellent service both in-store and over the phone. Prior paint industry experience preferred.