Paint & Customer Experience Specialist - Bilingual

Sherwin-Williams; Plymouth (MA); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

Sherwin-Williams is seeking a Customer Service Specialist in Plymouth, MA to assist customers in person and by phone, determine needs, and recommend products. You will also handle transactions, maintain displays, and support deliveries while protecting store standards.

Ideal candidates have strong English/Spanish communication, a high school diploma, and a willingness to lift items as needed; prior retail or paint sales experience is preferred.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States without sponsorship.
• Able to read/write/communicate in English and Spanish.
• Valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs regularly and 70 lbs occasionally.
• Ability to work all scheduled hours, including evenings and weekends.
• Internal Sherwin-Williams employees must meet performance expectations and complete HR trainings.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain order files, pull products from floor/warehouse, and tint/mix as needed.
• Stock shelves, set up displays, and keep store equipment clean.
• Support deliveries and loading/unloading as required.
• Maintain in-stock and presentable conditions in assigned areas.
• Stay knowledgeable about products and discuss available options.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Tinting equipment operation

Job description

Sherwin-Williams is seeking a Customer Service Specialist in Plymouth, MA to assist customers in person and by phone, determine needs, and recommend products. You will also handle transactions, maintain displays, and support deliveries while protecting store standards.

Ideal candidates have strong English/Spanish communication, a high school diploma, and a willingness to lift items as needed; prior retail or paint sales experience is preferred.