Bilingual Paint & Color Customer Service Specialist

The Sherwin-Williams Company; Ormond Beach (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and present suitable paint and related products. You will build trust with wholesale and retail customers while ensuring accurate sales processing and inventory control.

This role requires bilingual English/Spanish communication, a high school diploma or GED, and the ability to lift up to 70 lbs.

Qualifications

• Must be at least 18 years old
• Must be legally authorized to work without sponsorship
• Ability to read, write, comprehend and communicate in English
• Ability to read, write, comprehend and communicate in Spanish
• Lift up to 50 lbs frequently and up to 70 lbs occasionally
• Willing to work evenings and weekends
• Internal Sherwin-Williams ratings and HR eLearning completed

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain in-stock and presentable condition in assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales
• Assist in deliveries as needed

Skills

Customer service

Sales

Bilingual English/Spanish

Cash handling

Retail experience

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and present suitable paint and related products. You will build trust with wholesale and retail customers while ensuring accurate sales processing and inventory control.

This role requires bilingual English/Spanish communication, a high school diploma or GED, and the ability to lift up to 70 lbs.