Paint & Customer Experience Specialist

Sherwin-Williams Co.; Cookeville (TN); On-site; USD 18,000 - 22,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support our retail stores by helping wholesale and retail customers identify needs and recommend the right products. You will resolve issues promptly, uphold product quality and store standards, and contribute to meeting sales goals.

Responsibilities include assisting customers in person and by phone, processing transactions, stocking shelves, tinting and mixing as needed, and keeping accurate records.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and lift/carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Multilingual

Education

High School diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support our retail stores by helping wholesale and retail customers identify needs and recommend the right products. You will resolve issues promptly, uphold product quality and store standards, and contribute to meeting sales goals.

Responsibilities include assisting customers in person and by phone, processing transactions, stocking shelves, tinting and mixing as needed, and keeping accurate records.