Paint & Color Specialist — Customer Experience & Sales

Sherwin-Williams Co.; Glen Allen (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Sherwin-Williams Co. in Glen Allen, VA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. You will resolve customer concerns to ensure satisfaction and maintain product knowledge and store presentation.

You will handle transactions, support deliveries, and contribute to meeting sales goals. Must be 18+, have a valid driver’s license, and be able to lift up to 70 lbs; Spanish

Qualifications

• Must be at least eighteen (18) years old.
• Legally authorized to work without sponsorship.
• Valid, unrestricted Driver's License.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Able to work evenings and weekends.
• Internal Sherwin-Williams rating of at least 'meets expectations'.
• Completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures and suggest sales improvements.

Skills

Customer service

Sales oriented

Cash handling

Bilingual Spanish

Education

High School diploma or GED

Job description

Sherwin-Williams Co. in Glen Allen, VA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. You will resolve customer concerns to ensure satisfaction and maintain product knowledge and store presentation.

You will handle transactions, support deliveries, and contribute to meeting sales goals. Must be 18+, have a valid driver’s license, and be able to lift up to 70 lbs; Spanish