Paint & Color Solutions Specialist

The Sherwin-Williams Company; Vienna (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company in Vienna, VA seeks a Customer Service Specialist to support both wholesale and retail customers, determine needs, and recommend products. You will resolve concerns, maintain product quality, and help the store reach sales goals.

Responsibilities include assisting customers in person and by phone, processing transactions, stocking and displaying products, tinting when needed, and ensuring accurate records and inventory procedures. 18+ and driving license required.

Qualifications

• Must maintain high levels of customer satisfaction through sales service.
• Assist customers in person and by phone, presenting appropriate products.
• Build trust with wholesale and retail customers.
• Process sales transactions according to policies.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain accurate work order files and product displays.
• Pull products from floor or warehouse and tint/mix as needed.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures; suggest ways to improve sales.

Skills

Customer service

Sales

Retail

Communication

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

The Sherwin-Williams Company in Vienna, VA seeks a Customer Service Specialist to support both wholesale and retail customers, determine needs, and recommend products. You will resolve concerns, maintain product quality, and help the store reach sales goals.

Responsibilities include assisting customers in person and by phone, processing transactions, stocking and displaying products, tinting when needed, and ensuring accurate records and inventory procedures. 18+ and driving license required.