Bilingual Paint Customer Service Specialist

Sherwin-Williams; Danville (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine their needs, and recommend the right solutions at Store #5250 in Danville, VA. You will resolve customer concerns and help meet store sales goals while maintaining product quality and display standards.

Role involves in-person and phone support, cashier responsibilities, and potential delivery assistance.

Qualifications

• Must have excellent customer service and sales skills.
• Experience in retail or delivery environment is a plus.
• Bilingual English and Spanish communication abilities preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.

Skills

Customer service

Retail sales

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, determine their needs, and recommend the right solutions at Store #5250 in Danville, VA. You will resolve customer concerns and help meet store sales goals while maintaining product quality and display standards.

Role involves in-person and phone support, cashier responsibilities, and potential delivery assistance.