PACT Medical Support Clerk — Impactful Patient Care

U.S. Department of Veterans Affairs; Flagstaff (AZ); On-site; USD 50,000 - 66,000; Full time

Job summary

Veterans Health Administration in Flagstaff, AZ seeks an Advanced Medical Support Assistant (AMSA) to support PACT clinics and CBOCs. The role includes receptionist duties, patient scheduling, and documentation in CPRS, with a goal of efficient onboarding under a streamlined 30-day hiring model.

Typical duties include patient intake, updating demographics, verifying insurance, and supporting multiple clinics. Salary ranges are posted, with federal benefits and a Monday–Friday schedule.

Qualifications

• Documentation requirements for proof of high school completion or higher.
• Copy of High School Diploma OR transcript (Unofficial/Official) or GED certificate or equivalent.

Responsibilities

• Performs receptionist duties, customer service and other duties for proper timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
• Validates and updates patient demographic information during check-in or by phone.
• Collects, scans, and updates health insurance information supporting the revenue cycle.
• Ensures CPRS entries and documents are integrated into the patient record system.
• Interprets scheduling directives and assists in training other MSA levels.

Education

High school diploma

Job description

Veterans Health Administration in Flagstaff, AZ seeks an Advanced Medical Support Assistant (AMSA) to support PACT clinics and CBOCs. The role includes receptionist duties, patient scheduling, and documentation in CPRS, with a goal of efficient onboarding under a streamlined 30-day hiring model.

Typical duties include patient intake, updating demographics, verifying insurance, and supporting multiple clinics. Salary ranges are posted, with federal benefits and a Monday–Friday schedule.