Advanced Medical Support Assistant

Veterans Health Administration (DOVA); Flagstaff (AZ); On-site; USD 50,000 - 66,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) serves as a Clinical Clerk and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative to include all interdisciplinary clinics and call centers that support the initiative as well as the Community Based Outpatient Clinics (CBOCs).

Location: Flagstaff, AZ — Salary: $50,428 – $65,556 per year (GS 6). This is a full-time position within the Department of Veterans Affairs, with union representation and no telework.

Responsibilities

• Performs receptionist duties, customer service and other duties assigned for the proper timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
• Serves on more than one PACT or in more than one Specialty Clinic area.
• Validates and updates patient demographic information, either in person during check-in or over the phone.
• Collects, scans, and updates health insurance information serving a major role in the revenue process.
• Endures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scan or performing the function within their area.

Job description

Summary

The Advanced Medical Support Assistant (AMSA) serves as a Clinical Clerk and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative to include all interdisciplinary clinics and call centers that support the initiative as well as the Community Based Outpatient Clinics (CBOCs).

Learn more about this agency

Overview

Location: Flagstaff, AZ

1 vacancy

Telework eligible: No

Remote job: No

Relocation expenses reimbursed: No

Salary: $50,428 – $65,556 per year

Pay scale & grade: GS 6

Promotion potential: 6

Work schedule: Full-time

Travel Required: Not required

Appointment type: Permanent

Occupations and job series: 0679 Medical Support Assistance

Supervisory status: No

Federal service type: This job is in the Excepted Service

Represented by a union: Yes

Drug test: No

Security clearance: Not Required

Position sensitivity and risk: Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type: Credentialing, Suitability/Fitness

Financial disclosure required: No

Some jobs require financial disclosure to identify conflicts of interests.

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

NOTE: The 2-page Resume requirement does not apply to this position.

Duties

30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty.What Applicants Can Expect

• Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration.
• Quick Interviews & References

HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.

• Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer.
• Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.

After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service.

If selected, applicants should be prepared to come onboard within 30 days of the announcement closing.

VA Careers – Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

VA Careers – Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs

Total Rewards of a Allied Health Professional

Typical duties include but are not limited to:

• Performs receptionist duties, customer service and other duties assigned for the proper timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
• Serves on more than one PACT or in more than one Specialty Clinic area.
• Validates and updates patient demographic information, either in person during check-in or over the phone.
• Collects, scans, and updates health insurance information serving a major role in the revenue process.
• Endures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scan or performing the function within their area.
• Screens/receives