PACT Medical Support Specialist

US Department of Veterans Affairs; McMinnville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

US Department of Veterans Affairs is seeking Advanced Medical Support Assistants for the McMinnville VA Clinic. AM​SA staff support a Patient Aligned Care Team, helping Veterans navigate outpatient appointments and care processes.

You will coordinate schedules, help with check-in workflows, and maintain patient demographics and insurance information to ensure smooth clinic operations. The role emphasizes collaboration with physicians, nurse practitioners, and other clinicians, maintaining

Qualifications

• Advanced knowledge of health care process and patient access to care.
• Ability to collaborate with multiple clinicians to meet team goals.
• Strong knowledge of medical terminology used by clinicians.
• Excellent written and verbal communication with patients and staff.

Responsibilities

• Assist Veterans with outpatient appointments within a PACT primary care team.
• Support care and treatment processes by coordinating scheduling and no-show information.
• Verify and update demographics and insurance information at patient check-in.
• Assist with administrative tasks related to transfers to other facilities as needed.

Skills

Advanced health-care processes

Interdisciplinary coordination

Medical terminology

Collaboration with clinicians

Prioritization & time management

Effective communication

Education

High school diploma or GED

Job description

US Department of Veterans Affairs is seeking Advanced Medical Support Assistants for the McMinnville VA Clinic. AM​SA staff support a Patient Aligned Care Team, helping Veterans navigate outpatient appointments and care processes.

You will coordinate schedules, help with check-in workflows, and maintain patient demographics and insurance information to ensure smooth clinic operations. The role emphasizes collaboration with physicians, nurse practitioners, and other clinicians, maintaining