Packaging Machinery Field Tech II - Install, Repair, Travel

ProMach; Texas; On-site; USD 60,000 - 80,000; Full time

Job summary

ProMach is seeking a Field Service Technician II to travel to customer facilities to install, start up, troubleshoot, repair, and maintain packaging equipment. You will act as a key technical resource and liaison, ensuring equipment operates efficiently while delivering outstanding customer service.

The role requires extensive travel within the US and occasional international travel, with strong mechanical and PLC skills and a focus on customer satisfaction.

Qualifications

• 3+ years experience in machinery repair.
• Willingness to travel extensively within the US and internationally.
• Excellent customer service skills and ability to train customer personnel.

Responsibilities

• Install, integrate, repair and troubleshoot complex machinery.
• Ensure inspection, testing, quality and operating specifications are met.
• Directs and/or oversees customer personnel during installations or servicing.
• Customize machine programs on-site to meet customer needs.
• Occasionally maintain 24-hour on-call status and provide technical support.
• Provide factory floor support when not in field service.
• Train customers on operation and service of our machinery.
• Assist customers with aftermarket parts in the field.

Skills

Mechanical knowledge

PLC programming

Windows & MS software

Travel readiness

Education

Associate degree

Tools

PLC/PC systems

Job description

ProMach is seeking a Field Service Technician II to travel to customer facilities to install, start up, troubleshoot, repair, and maintain packaging equipment. You will act as a key technical resource and liaison, ensuring equipment operates efficiently while delivering outstanding customer service.

The role requires extensive travel within the US and occasional international travel, with strong mechanical and PLC skills and a focus on customer satisfaction.