Field Service Technician II – Packaging Equipment

Pro Mach, Inc.; Sarasota (FL); Remote; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid time off

Retirement plan with company match

Job summary

ProMach, Inc. is seeking a Field Service Technician II to install, repair, and start up Bartelt Packaging equipment across the U.S. The role requires extensive travel and strong mechanical skills, with on-site customer training and support as core duties.

Travel within the US and occasional international assignments are expected. You will diagnose issues, optimize performance, and ensure projects meet safety and quality standards while delivering outstanding customer service.

Qualifications

• Minimum of 3 years experience in machinery repair.
• Technical degree or equivalent combination of education and experience.
• Willingness to travel extensively within US and, from time to time, internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Proficiency in Windows & MS software (Word, Excel, Outlook).

Responsibilities

• Install, integrate, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
• Directs and/or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs while in the field.

Skills

Machinery repair

Willingness to travel

Customer service

PLC programming

Windows & MS Office

Education

Technical degree or equivalent experience

Tools

PLC/PC systems knowledge

Job description

ProMach, Inc. is seeking a Field Service Technician II to install, repair, and start up Bartelt Packaging equipment across the U.S. The role requires extensive travel and strong mechanical skills, with on-site customer training and support as core duties.

Travel within the US and occasional international assignments are expected. You will diagnose issues, optimize performance, and ensure projects meet safety and quality standards while delivering outstanding customer service.