Field Service Technician – Packaging Automation & Travel

Brenton LLC

Illinois

Hybrid

USD 41,000 - 62,000

Full time

3 days ago

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Benefits offered by this job

Medical/dental programs

Life insurance

Generous paid time off

Retirement savings plan with company

No waiting period for benefits

Job summary

ProMach is seeking a highly skilled Field Service Technician based in the United States, traveling 70-85% to install, service, and rebuild Wexxar/Bel/IPak machines for packaging automation. You will troubleshoot PLC/HMI/servo systems and support customers at their facilities or remotely by phone.

You must have a technical trade certification or equivalent experience, willingness to travel, and a strong customer-service mindset.

Qualifications

Technical college/ University Trade Certification (Millwright, Technician) or at least 5 years related work experience.
If you are a new grad, we are happy to invest in your future by providing you with the training and guidance to help you become a world class Field Service Technician and an OEM specialist.
Experience in a packaging or automation industry is preferred but not required.
Able to travel within North America 70-85% of the time.
Diploma in PLC/ HMI/ Servo Controls or related experience.
Ability to follow pneumatic schematics, wiring schematics, industrial wiring and electrical codes.
Strong knowledge of PLC/ HMI/ Servo controls (Allen Bradley / Siemens/ Omron; Festo/ Bosch).
Strong analytical and problem-solving skills.
Experience working with pneumatics, knowledge of mechatronics.
Excellent communications and presentation skills, with ability to span both highly technical and non-technical audiences.
Excellent prioritization skills with minimal guidance and direction.
Must have a valid passport and be able to travel to and within the USA.
Own car required with a valid Driver’s license.

Responsibilities

You can effectively install and set up all Wexxar/Bel/IPak machines.
You will perform field rebuilds (partial or complete) of Wexxar/Bel/IPak equipment.
You provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer’s facility.
When not traveling you will assist/work with engineering on sign-off process, customer FAT's or provide customer tech support.
Effectively troubleshoot all PLC and/or HMI programs, and/or Servo controllers on the Wexxar/Bel/IPak equipment working in the field.
Trouble shoot electrical, pneumatic or mechanical problems in the field on the Wexxar/Bel/IPak equipment.
Advise customer of parts needed; act as salesperson to recommend parts for purchase.
Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy.
Sometimes you will be asked to travel on short notice (customer emergencies).
Freedom to arrange your own travel and accommodation using the company system while of course following procedures and policies.
Because continuous learning is what we believe in you will continually update yourself on all Wexxar/Bel/IPak products by participating in on-site and off-site training sessions and courses.