Packaging Distribution Customer Success Specialist

UFP Industries, Inc.; Lone Butte Ranch (AZ); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

HSA with company contribution

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid vacation & holidays

Stock purchase program

Educational reimbursement

Wellness programs

Other supplemental benefits

Job summary

UFP Industries, Inc. seeks a Customer Service Representative - Packaging Distribution to nurture positive account relationships and act as the primary service contact, ensuring customer expectations are met and profitability is increased.

You will collaborate with sales teams, vendors, and internal operations to keep stock levels adequate and respond promptly to pricing, billing, delivery, and order follow-ups.

Qualifications

• Associate’s degree preferred.
• Minimum of two years of customer service experience.
• Preferred protective packaging knowledge.
• Preferred packaging distribution experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications.

Responsibilities

• Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
• Responds promptly and professionally to customers’ questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
• Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company’s management system.
• Accurately enter and maintain product specifications, units of measure, and pricing.
• Conducts price comparisons and communicates information as required
• Communicates with internal departments and external vendors to address customer needs.
• Assists in resolving accounts receivable problems and opportunities.
• Prepares various reports and maintains records as required
• Performs other duties as required

Skills

Customer service experience

Communication skills

Education

Associate’s degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

UFP Industries, Inc. seeks a Customer Service Representative - Packaging Distribution to nurture positive account relationships and act as the primary service contact, ensuring customer expectations are met and profitability is increased.

You will collaborate with sales teams, vendors, and internal operations to keep stock levels adequate and respond promptly to pricing, billing, delivery, and order follow-ups.