Packaging Distribution Customer Success Specialist

UFP Industries, Inc; Grand Rapids Charter Township (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Health savings account with company

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program

Educational reimbursement

Wellness programs

Job summary

UFP Industries, Inc. in Michigan is seeking a Customer Service Representative for Packaging Distribution to build and maintain positive account relationships while supporting sales and operations.

You will respond to pricing, billing, delivery questions, manage orders in our system, and coordinate with internal teams and vendors to ensure accurate records and timely service. As a member of a diverse team, you will use Microsoft Office tools daily and work closely with sales, operations and

Qualifications

• Associate degree preferred.
• Minimum of two years of customer service experience.
• Preferred protective packaging knowledge.
• Preferred packaging distribution experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications.

Responsibilities

• Develop and maintain positive account relationships with customers and internal teams.
• Respond promptly to questions regarding pricing, billing, delivery, purchase orders and follow up requests.
• Maintain clear communication on order status, delays and resolutions.
• Process customer transactions and maintain accurate order records in the management system.
• Enter and maintain product specifications, units of measure and pricing.
• Communicate with internal departments and external vendors to address customer needs.
• Assist in resolving accounts receivable problems and opportunities.
• Prepare reports and maintain records as required.

Skills

Customer service

Education

Associate degree preferred

Tools

Microsoft Office

Excel

Word

Outlook

Job description

UFP Industries, Inc. in Michigan is seeking a Customer Service Representative for Packaging Distribution to build and maintain positive account relationships while supporting sales and operations.

You will respond to pricing, billing, delivery questions, manage orders in our system, and coordinate with internal teams and vendors to ensure accurate records and timely service. As a member of a diverse team, you will use Microsoft Office tools daily and work closely with sales, operations and