Packaging Distribution Customer Care Specialist

UFP Protective Packaging, LLC; Flower Mound (TX); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Health savings account

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Paid vacation

Job summary

UFP Protective Packaging, LLC is seeking a Customer Service Representative for Packaging Distribution to build and maintain positive customer relationships while coordinating with sales, vendors, and internal teams.

The role supports stock levels, pricing, billing, and order processing, with attention to accurate records and timely communications. Strong MS Office skills are expected.

Qualifications

• Associate degree preferred.
• At least two years of customer service experience.
• Familiarity with packaging and distribution is preferred.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Serve as customer service contact to maintain positive relationships.
• Coordinate with sales, vendors, and operations to ensure stocking levels.
• Respond to pricing, billing, delivery, and PO inquiries.
• Process orders and maintain records in the management system.
• Enter product specs, units of measure, and pricing accurately.
• Communicate order status and delays to customers.
• Assist in AR problem resolution.
• Prepare reports and maintain records.

Skills

Customer service

Packaging knowledge

Packaging distribution

Education

Associate degree

Tools

Microsoft Office

Job description

UFP Protective Packaging, LLC is seeking a Customer Service Representative for Packaging Distribution to build and maintain positive customer relationships while coordinating with sales, vendors, and internal teams.

The role supports stock levels, pricing, billing, and order processing, with attention to accurate records and timely communications. Strong MS Office skills are expected.