Packaging Distribution Customer Service Specialist

UFP Industries, Inc; Jeffersonville (IN); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Health savings account with company

Dental insurance

Vision insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program with employee ‑

Educational reimbursement

Wellness programs and challenges

Job summary

UFP Industries, Inc. is seeking a Customer Service Representative - Packaging Distribution to build and maintain positive account relationships and ensure customer expectations are met while increasing profits internally and externally.

The role requires collaboration with sales, vendors, and internal teams, managing orders, pricing, and documentation. Experience in packaging distribution and strong Office skills are preferred.

Qualifications

• Minimum of an associate's degree preferred.
• Minimum of two years of customer service experience.
• Preferred protective packaging knowledge.
• Preferred packaging distribution experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook

Responsibilities

• Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
• Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
• Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company's management system.
• Accurately enter and maintain product specifications, units of measure, and pricing.
• Conducts price comparisons and communicates information as required
• Communicates with internal departments and external vendors to address customer needs.
• Assists in resolving accounts receivable problems and opportunities.
• Prepares various reports and maintains records as required
• Performs other duties as required

Skills

Customer service

Communication

Pricing knowledge

Education

Associate's degree

Tools

Microsoft Office

Job description

UFP Industries, Inc. is seeking a Customer Service Representative - Packaging Distribution to build and maintain positive account relationships and ensure customer expectations are met while increasing profits internally and externally.

The role requires collaboration with sales, vendors, and internal teams, managing orders, pricing, and documentation. Experience in packaging distribution and strong Office skills are preferred.