Packaging Distribution Customer Specialist

UFP Industries, Inc; Flower Mound (TX); In loco; USD 50.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

401(k) plan with company match

Paid vacation and holidays

Descrizione del lavoro

UFP Industries, Inc. in Flower Mound, TX, is seeking a Customer Service Representative - Packaging Distribution to build positive account relationships, process orders accurately, and support sales with proactive follow-up.

You will coordinate with customers, sales teams, and operations to maintain stock levels, resolve pricing and delivery questions, and document order status. Proficiency with Microsoft Office is required.

Competenze

• Associate's degree preferred.
• Minimum of two years of customer service experience.
• Preferred knowledge of packaging and packaging distribution.

Mansioni

• Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
• Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
• Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company's management system.
• Accurately enter and maintain product specifications, units of measure, and pricing.
• Conducts price comparisons and communicates information as required
• Communicates with internal departments and external vendors to address customer needs.
• Assists in resolving accounts receivable problems and opportunities.
• Prepares various reports and maintains records as required
• Performs other duties as required

Conoscenze

Customer service

Packaging knowledge

Packaging distribution experience

Formazione

Associate's degree preferred

Strumenti

Microsoft Office

Excel

Word

Outlook

Descrizione del lavoro

UFP Industries, Inc. in Flower Mound, TX, is seeking a Customer Service Representative - Packaging Distribution to build positive account relationships, process orders accurately, and support sales with proactive follow-up.

You will coordinate with customers, sales teams, and operations to maintain stock levels, resolve pricing and delivery questions, and document order status. Proficiency with Microsoft Office is required.