Packaging Distribution Customer Advisor — Relationships & Orders

UFP Industries, Inc; Chandler (AZ); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Health savings account with company co

Dental insurance

Vision insurance

Basic and voluntary life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program with employee I

Educational reimbursement

Wellness programs and challenges

Other supplemental benefits

Job summary

UFP Industries, Inc. is seeking a Customer Service Representative - Packaging Distribution to develop and maintain positive account relationships by serving as the customer service contact to meet expectations and increase profits both internally and externally.

You will collaborate with customers, sales teams, and internal operations to ensure stocking levels, respond to pricing and invoicing questions, maintain order records, and provide reports.

Qualifications

• Minimum of an associate's degree preferred.
• Minimum of two years of customer service experience.
• Preferred protective packaging knowledge.
• Preferred packaging distribution experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications.

Responsibilities

• Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
• Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
• Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company's management system.
• Accurately enter and maintain product specifications, units of measure, and pricing.
• Conducts price comparisons and communicates information as required
• Communicates with internal departments and external vendors to address customer needs.
• Assists in resolving accounts receivable problems and opportunities.
• Prepares various reports and maintains records as required
• Performs other duties as required

Skills

Customer service experience

Communication skills

Education

Associate degree (preferred)

Tools

Microsoft Office

Job description

UFP Industries, Inc. is seeking a Customer Service Representative - Packaging Distribution to develop and maintain positive account relationships by serving as the customer service contact to meet expectations and increase profits both internally and externally.

You will collaborate with customers, sales teams, and internal operations to ensure stocking levels, respond to pricing and invoicing questions, maintain order records, and provide reports.