Packaging Distribution Customer Care Specialist

UFP Industries, Inc; Las Vegas (NV); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan with company match

Paid vacation and holidays

Educational reimbursement

Job summary

UFP Industries, Inc in Las Vegas, NV, is seeking a Customer Service Representative - Packaging Distribution to build and maintain positive account relationships. You will coordinate with customers, sales, vendors, and internal teams to ensure product availability and timely deliveries.

The role requires at least two years of customer service experience and an associate degree preference, with proficiency in Microsoft Office.

Qualifications

• Minimum of two years of customer service experience.
• Minimum of an associate's degree preferred.
• Preferred protective packaging knowledge.
• Preferred packaging distribution experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications.

Responsibilities

• Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
• Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
• Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company's management system.
• Accurately enter and maintain product specifications, units of measure, and pricing.
• Conducts price comparisons and communicates information as required
• Communicates with internal departments and external vendors to address customer needs.
• Assists in resolving accounts receivable problems and opportunities.
• Prepares various reports and maintains records as required
• Performs other duties as required

Skills

Customer service

MS Office

Education

Associate's degree

Tools

Excel

Word

Outlook

Job description

UFP Industries, Inc in Las Vegas, NV, is seeking a Customer Service Representative - Packaging Distribution to build and maintain positive account relationships. You will coordinate with customers, sales, vendors, and internal teams to ensure product availability and timely deliveries.

The role requires at least two years of customer service experience and an associate degree preference, with proficiency in Microsoft Office.