Customer Service Representative - Packaging Distribution

UFP Protective Packaging, LLC; Flower Mound (TX); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Health savings account

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Paid vacation

Job summary

UFP Protective Packaging, LLC is seeking a Customer Service Representative for Packaging Distribution to build and maintain positive customer relationships while coordinating with sales, vendors, and internal teams.

The role supports stock levels, pricing, billing, and order processing, with attention to accurate records and timely communications. Strong MS Office skills are expected.

Qualifications

• Associate degree preferred.
• At least two years of customer service experience.
• Familiarity with packaging and distribution is preferred.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Serve as customer service contact to maintain positive relationships.
• Coordinate with sales, vendors, and operations to ensure stocking levels.
• Respond to pricing, billing, delivery, and PO inquiries.
• Process orders and maintain records in the management system.
• Enter product specs, units of measure, and pricing accurately.
• Communicate order status and delays to customers.
• Assist in AR problem resolution.
• Prepare reports and maintain records.

Skills

Customer service

Packaging knowledge

Packaging distribution

Education

Associate degree

Tools

Microsoft Office

Job description

Job Summary

The Customer Service Representative - Packaging Distribution is responsible for developing and maintaining positive account relationships by functioning as a customer service contact in order to meet customer expectations and increase profits both internally and externally.

Principal Duties and Responsibilities

• Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
• Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
• Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company's management system.
• Accurately enter and maintain product specifications, units of measure, and pricing.
• Conducts price comparisons and communicates information as required.
• Communicates with internal departments and external vendors to address customer needs.
• Assists in resolving accounts receivable problems and opportunities.
• Prepares various reports and maintains records as required.
• Performs other duties as required.

Qualifications

• Minimum of an associate's degree preferred.
• Minimum of two years of customer service experience.
• Preferred protective packaging knowledge.
• Preferred packaging distribution experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications.

Hourly/Salary Pay Range: $50,000 - $100,000 annually dependent on experience* *pay range may be adjusted depending on cost of living

Bonus / Incentive Pay

For hourly positions with incentive pay: Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, and trip rate bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided.

Benefits

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

The Company is an Equal Opportunity Employer.

About UFP Industries

We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We're family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be. We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.