Customer Service Representative - Packaging Distribution

UFP Industries, Inc.; Lone Butte Ranch (AZ); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

HSA with company contribution

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid vacation & holidays

Stock purchase program

Educational reimbursement

Wellness programs

Other supplemental benefits

Job summary

UFP Industries, Inc. seeks a Customer Service Representative - Packaging Distribution to nurture positive account relationships and act as the primary service contact, ensuring customer expectations are met and profitability is increased.

You will collaborate with sales teams, vendors, and internal operations to keep stock levels adequate and respond promptly to pricing, billing, delivery, and order follow-ups.

Qualifications

• Associate’s degree preferred.
• Minimum of two years of customer service experience.
• Preferred protective packaging knowledge.
• Preferred packaging distribution experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications.

Responsibilities

• Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
• Responds promptly and professionally to customers’ questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
• Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company’s management system.
• Accurately enter and maintain product specifications, units of measure, and pricing.
• Conducts price comparisons and communicates information as required
• Communicates with internal departments and external vendors to address customer needs.
• Assists in resolving accounts receivable problems and opportunities.
• Prepares various reports and maintains records as required
• Performs other duties as required

Skills

Customer service experience

Communication skills

Education

Associate’s degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Summary

The Customer Service Representative - Packaging Distribution is responsible for developing and maintaining positive account relationships by functioning as a customer service contact in order to meet customer expectations and increase profits both internally and externally.

Principle Duties and Responsibilities

• Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
• Responds promptly and professionally to customers’ questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
• Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company’s management system.
• Accurately enter and maintain product specifications, units of measure, and pricing.
• Conducts price comparisons and communicates information as required
• Communicates with internal departments and external vendors to address customer needs.
• Assists in resolving accounts receivable problems and opportunities.
• Prepares various reports and maintains records as required
• Performs other duties as required

Qualifications

• Minimum of an associate’s degree preferred
• Minimum of two years of customer service experience
• Preferred protective packaging knowledge
• Preferred packaging distribution experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications

Hourly/Salary Pay Range: $50,000 - $100,000 annually dependent on experience* *pay range may be adjusted depending on cost of living

Bonus/Incentive Pay

For hourly positions with incentive pay: Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, and trip rate bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided.

Benefits currently offered to our employees:

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

The Company is an Equal Opportunity Employer.