Packaging Customer Service and Order Specialist

Verst Logistics; Litchfield Park (AZ); On-site; USD 36,000 - 56,000; Full time

Job summary

Verst Logistics in the United States seeks a Customer Service Specialist to support assigned accounts daily, coordinating with internal teams. You will set up all customer records, prepare sales reports, and handle invoicing criteria to meet management and customer needs.

You will input orders into the ERP, generate paperwork, monitor inquiries, assist with collections when needed, and maintain accurate account summaries while building strong relationships with customers.

Qualifications

• High school diploma or GED required; college degree preferred in logistics, business, or related field.
• 1–3 years of experience in a manufacturing or planning office environment, may substitute with a degree.
• Excellent interpersonal and written/verbal communication skills.
• Able to type at least 30 WPM and proficient with Microsoft Office, especially Excel.

Responsibilities

• Support customers and maintain excellent relationships by researching and resolving inquiries about work orders, invoices, shipments, and inventory.
• Input customer orders into the ERP system and generate related paperwork for customers and internal teams.
• Support account activities: forecast review, monitor inventories, and sign off on supplier invoices.
• Plan and distribute account production plans internally based on available raw materials; coordinate with internal teams.
• Process invoicing at specified intervals and help resolve outstanding invoices; maintain customer account summaries.

Skills

Customer service

Communication

Typing 30 wpm

Microsoft Office

Education

High School diploma or GED

College degree in Logistics/Business

Tools

ERP/WMS software

Microsoft Excel

Job description

Verst Logistics in the United States seeks a Customer Service Specialist to support assigned accounts daily, coordinating with internal teams. You will set up all customer records, prepare sales reports, and handle invoicing criteria to meet management and customer needs.

You will input orders into the ERP, generate paperwork, monitor inquiries, assist with collections when needed, and maintain accurate account summaries while building strong relationships with customers.