Customer Relations & Logistics Coordinator

Canpack; Olyphant (Lackawanna County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

CANPACK Group in the United States seeks a Customer Service Relations Assistant to help organize deliveries and coordinate orders. You will liaise with Sales, Production Planning, Invoicing, and Logistics to ensure reliable service and accurate fulfillment, and you will enter ERP data to support smooth operations.

This entry-level role emphasizes communication, organization, and attention to detail, with opportunities to grow within the supply chain team.

Qualifications

• Secondary education or Bachelor's Degree required.
• Strong communication and organizational skills expected.
• Problem-solving and adaptability essential.
• Customer-oriented with attention to detail.

Responsibilities

• Assist with scheduling and organizing deliveries: Help coordinate timely product deliveries to Beverage Division customers to ensure reliable service.
• Process and forward customer orders: Receive customer orders and route them for execution as per established sales procedures to guarantee accurate fulfillment.
• Coordinate cross-department communication: Liaise with Sales, Production Planning, Invoicing, Logistics, and other teams to resolve issues and efficiently meet customer needs.
• Enter and update production orders, call offs, and shipments in the ERP system to maintain accurate records and streamline operations.
• Organize customer correspondence and arrangements: Handle communications regarding production, inventory, deliveries, and complaints to keep customers informed and satisfied.
• Assist with invoice preparation and corrections: Help issue sales invoices and corrections, ensuring accurate billing for products and packaging.
• Support financial and tax reporting: Help prepare monthly, quarterly, and annual balances and reports for both customers and tax representatives to ensure compliance and transparency.

Skills

Clear communication

Organizational skills

Problem-solving

Customer orientation

Attention to detail

Education

Secondary education/Bachelor's Degree

Tools

SAP ECC

SAP S4H Rise

Integrated Busness Planning

MS Office

Job description

CANPACK Group in the United States seeks a Customer Service Relations Assistant to help organize deliveries and coordinate orders. You will liaise with Sales, Production Planning, Invoicing, and Logistics to ensure reliable service and accurate fulfillment, and you will enter ERP data to support smooth operations.

This entry-level role emphasizes communication, organization, and attention to detail, with opportunities to grow within the supply chain team.