Order & Customer Care Specialist

SPECIALIZED PACKAGING SOLUTIONS INC; Cincinnati (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

SPECIALIZED PACKAGING SOLUTIONS INC. in Cincinnati, OH is seeking a Full Time Professional to handle Order Management and customer communications. You will process orders in ERP, track blanket purchase orders, manage returns, and keep customers informed with timely updates.

The role requires 1-3 years in customer service, strong communication, and the ability to multi-task in a fast-paced environment. Proficiency with Microsoft Office and Amtech ERP is a plus; Spanish is a bonus.

Qualifications

• 1-3 years experience in customer service
• Excellent verbal and written communication skills
• Spanish language skills a plus

Responsibilities

• Process orders in ERP and close blanket POs
• Respond to customer inquiries quickly across channels
• Coordinate with internal teams on order status
• Maintain a positive, empathetic, professional attitude
• Resolve customer concerns and document interactions
• Record customer interactions, transactions and notes
• Understand customer requirements within policy
• Stay updated on product knowledge and trends
• Adhere to company initiatives and policies
• Suggest improvements to customer service efficiency
• Log issues in Excel and track blanket orders

Skills

Customer Service

Communication

Problem Solving

Patience & Professionalism

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Amtech ERP

Job description

SPECIALIZED PACKAGING SOLUTIONS INC. in Cincinnati, OH is seeking a Full Time Professional to handle Order Management and customer communications. You will process orders in ERP, track blanket purchase orders, manage returns, and keep customers informed with timely updates.

The role requires 1-3 years in customer service, strong communication, and the ability to multi-task in a fast-paced environment. Proficiency with Microsoft Office and Amtech ERP is a plus; Spanish is a bonus.