Customer Accounts & Fulfillment Specialist

American Packaging Corporation; Town of Columbus (WI); On-site; USD 52,000 - 66,000; Full time

Job summary

American Packaging Corporation is seeking a Customer Account Specialist to professionally communicate with customers and efficiently process orders for finished goods. The role supports external and internal customers by handling order intake, quotes, and information requests in the AS400/Radius systems at our Columbus, WI location.

Responsibilities include PO verification, data entry, order changes, shipping releases, and generating account reports.

Qualifications

• Bachelor’s or advanced degree plus 3 years related experience/training.
• Ability to read, analyze, and interpret business materials and write reports.
• Math skills: add, subtract, multiply, divide; compute rates and percentages.

Responsibilities

• Verify purchase order information with customers.
• Enter orders in AS400/Radius; create item numbers.
• Process changes to orders and create shipping releases.
• Communicate with customers and internal departments; provide quotes when needed.
• Monitor inventory levels and notify customers of deviations.
• Attend meetings and comply with company policies.

Skills

PO verification

Data entry

Customer service

SPOT Safety Program

Problem solving

Communication

Education

Advanced degree or equivalent with 3 years related experience

Tools

AS400/Radius

Job description

American Packaging Corporation is seeking a Customer Account Specialist to professionally communicate with customers and efficiently process orders for finished goods. The role supports external and internal customers by handling order intake, quotes, and information requests in the AS400/Radius systems at our Columbus, WI location.

Responsibilities include PO verification, data entry, order changes, shipping releases, and generating account reports.