ERP Order & Customer Care Specialist

Specialized Packaging Group; Cincinnati (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Specialized Packaging Group in Cincinnati, OH is seeking a Full Time Professional to manage customer orders and support our ERP workflows. This role emphasizes accurate record-keeping, timely communication, and maintaining a positive, professional demeanor with customers.

You will process orders, respond to inquiries, coordinate with internal teams on order status, and stay up-to-date on product knowledge and company policies.

Qualifications

• 1–3 years of customer service experience.
• Excellent verbal and written communication.
• Ability to multi-task in a fast-paced environment.
• Spanish language skills are a plus.

Responsibilities

• Process customer orders in ERP system.
• Respond promptly to inquiries and communicate with customers.
• Coordinate with internal teams on order status.
• Maintain accurate records of customer interactions.
• Provide feedback on customer service processes.

Skills

Customer service

Communication skills

Problem solving

Spanish language

Education

High School Diploma

Tools

Amtech ERP

Job description

Specialized Packaging Group in Cincinnati, OH is seeking a Full Time Professional to manage customer orders and support our ERP workflows. This role emphasizes accurate record-keeping, timely communication, and maintaining a positive, professional demeanor with customers.

You will process orders, respond to inquiries, coordinate with internal teams on order status, and stay up-to-date on product knowledge and company policies.