Customer Operations & Accounts Specialist

Verst Group; Litchfield Park (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

Verst Group in Arizona is seeking a Customer Service Specialist to support assigned accounts, enter orders in ERP, prepare reports, and collaborate with production and shipping teams.

Responsibilities include handling inquiries, reviewing forecasts, managing invoices, and maintaining accurate customer files. Strong communication and Excel skills required; manufacturing office experience preferred.

Qualifications

• High School diploma or GED required.
• 1-3 years of experience in a manufacturing or planning office environment.
• Able to handle collection activity and other sensitive customer communications as needed.
• Excellent interpersonal and communication skills, written and verbal.
• Able to type at least 30 words per minute and have experience with Microsoft Office, including Excel.

Responsibilities

• Support customers and maintain relationships by researching and responding to all account inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc.
• Process and input all customer orders into the ERP system and generate related paperwork for customers and internal teams.
• Review forecast demand and monitor inventory levels; sign off on supplier invoices.

Skills

Customer service

Excel

ERP systems

Data entry

Education

High School Diploma

College degree preferred

Tools

ERP/WMS

Job description

Verst Group in Arizona is seeking a Customer Service Specialist to support assigned accounts, enter orders in ERP, prepare reports, and collaborate with production and shipping teams.

Responsibilities include handling inquiries, reviewing forecasts, managing invoices, and maintaining accurate customer files. Strong communication and Excel skills required; manufacturing office experience preferred.