Packaged Gases Customer Service Representative - Santa Rosa, CA

Matheson Tri-Gas; Santa Rosa (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Nippon Sanso Matheson is seeking a sales support representative to manage outbound campaigns, schedule appointments and assist sales with quotes to drive new business.

You will handle customer inquiries, restock showroom merchandise, support shipping/receiving, and help identify leads in collaboration with marketing while ensuring safety and DOT/OSHA compliance.

Qualifications

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills.
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• Excellent Telephone Communications Skills.
• Excellent Organizational Skills.
• Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
• Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
• Probes and identifies problematic situations/opportunities that could protect or yield new business for NSM and communicates the information to the appropriate function for follow up.
• Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Mantains showroom cleanliness by procedures set forth by management.
• Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
• Tracks result of outbound campaign efforts.
• Backs up inbound customer service, as needed.
• Comply with all DOT and OSHA regulations.
• Ensure all safety rules are strictly observed.
• Perform other projects and duties as assigned.

Skills

Outbound calling

Inside sales

Customer service

Telephone communications

Organizational skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Position
Summary
Manages
sales campaigns with the intent of either scheduling appointments for sales to
improve sales productivity or by gaining business via direct quote/follow up.
Assesses customer satisfaction with NSM products and services via conducting
surveys and provides insights for addressing customer concerns. Works closely
with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities
1.Place
outbound calls with the prime purpose of scheduling appointments for sales with
new or existing customers, notifying sales of committed appointment times and
then following up with a courtesy call to determine customer
satisfaction/needs.
2.Provides quotes or completes the sale, if campaign appropriate to directly
gain new business.
3.Probes and identifies problematic situations/opportunities that could protect
or yield new business for NSM and communicates the information to the
appropriate function for follow up.
4.Restocks store merchandise as needed. Arranges stock on shelves or racks in
sales area and keeps merchandise in order. Marks or tickets merchandise.
5.Manages requests for products, price and technical information.
6.Assist in warehouse in shipping & receiving, inventory stocking,
cleaning, labeling, or other tasks.
7.Maintains showroom cleanliness by procedures set forth by management.
8.Identifies sources of leads and manages the pre-qualification process in
collaboration with sales and corporate marketing.
9.Tracks result of outbound campaign efforts.
10.Backs up inbound customer service, as needed.
11.Comply with all DOT and OSHA regulations.
12.Ensure all safety rules are strictly observed.
13.Perform other projects and duties as assigned.

Qualifications

• High
  School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.


• Excellent customer service skills. Ability to establish and manage customer
  relationships


• Ability to work independently and under some pressure to meet deadlines.


• Demonstrates a clear and effective speaking manner for the purpose of
  explaining information to customers and employees.


• Ability to add, subtract, multiply, and divide in all units of measure, using
  whole numbers, common fractions, and decimals.


• Ability to learn NSM's business/product types/organization/transaction systems


• Excellent Telephone Communications Skills


• Excellent Organizational Skills


• Intermediate level knowledge of Microsoft Office applications (Word, Excel,
  Outlook E-mail).

Pay Rate: $25.00 to $27.00 per hour DOE.

Physical
Demands:
Stationary Position - Frequently
Move/Traverse - Frequently
Stationary Position/Seated - Occasionally
Transport/Lifting - Occasionally
Transport/Carrying - Occasionally
Exerting Force/Pushing - Occasionally
Exerting Force/Pulling - Occasionally
Ascend/Descend - NA
Balancing - NA
Position Self/Stooping - Occasionally
Position Self/Kneeling - Occasionally
Position Self/Crouching - NA
Position Self/Crawling - NA
Reaching - Frequently
Handling - Frequently
Grasping- NA
Feeling - NA
Communicate/Talking - Constantly
Communicate/Hearing - Constantly
Repetitive Motions- Occasionally
Coordination -Frequently

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the
laws and regulations set forth under EEOC. All qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, disability or
protected veteran status. EOE AA M/F/VET/Disability