Packaged Gases Customer Service Representative - Santa Rosa, CA

Nippon Sanso Matheson; Santa Rosa (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Nippon Sanso Matheson is seeking a sales support professional in Santa Rosa, CA to manage outbound calling campaigns and scheduling for the sales team. You will assess customer needs, provide quotes when appropriate, and drive new business while supporting customer service and showroom operations.

The role requires strong communication, organizational skills, and the ability to coordinate with marketing and sales leadership. Safety compliance and accurate records are part of daily duties.

Qualifications

• High School diploma or equivalent; experience in outbound calling/inside sales is desirable.
• Excellent customer service and ability to build customer relationships.
• Ability to work independently under pressure to meet deadlines.
• Clear and effective speaking manner for explaining information.
• Strong basic math (add/subtract/multiply/divide) skills.
• Willingness to learn NSM's products, systems and processes.
• Excellent telephone communications skills.
• Excellent organizational skills.
• Proficient with Microsoft Word, Excel, Outlook.

Responsibilities

• Place outbound calls to schedule appointments for sales.
• Provide quotes or complete sales when appropriate.
• Probe for opportunities and pass leads to sales/c marketing.
• Restock and organize showroom merchandise.
• Handle product requests, pricing and technical information.
• Assist in warehouse shipping/receiving and inventory stocking.
• Maintain showroom cleanliness per management procedures.
• Identify lead sources and manage pre-qualification with marketing.
• Track outcomes of outbound campaigns.
• Back up inbound customer service as needed.
• Comply with DOT and OSHA regulations.
• Observe safety rules at all times.
• Perform other projects and duties as assigned.

Skills

Outbound calling

Inside/outside sales

Customer service

Independent work

Communication skills

Math skills

MS Office

Telephone etiquette

Organizational skills

Education

High School Diploma

Job description

PositionSummary

Managessales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up.Assesses customer satisfaction with NSM products and services via conductingsurveys and provides insights for addressing customer concerns. Works closelywith SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities

1. 1.Placeoutbound calls with the prime purpose of scheduling appointments for sales withnew or existing customers, notifying sales of committed appointment times andthen following up with a courtesy call to determine customersatisfaction/needs.
2. 2.Provides quotes or completes the sale, if campaign appropriate to directlygain new business.
3. 3.Probes and identifies problematic situations/opportunities that could protector yield new business for NSM and communicates the information to theappropriate function for follow up.
4. 4.Restocks store merchandise as needed. Arranges stock on shelves or racks insales area and keeps merchandise in order. Marks or tickets merchandise.
5. 5.Manages requests for products, price and technical information.
6. 6.Assist in warehouse in shipping & receiving, inventory stocking,cleaning, labeling, or other tasks.
7. 7.Maintains showroom cleanliness by procedures set forth by management.
8. 8.Identifies sources of leads and manages the pre-qualification process incollaboration with sales and corporate marketing.
9. 9.Tracks result of outbound campaign efforts.
10. 10.Backs up inbound customer service, as needed.
11. 11.Comply with all DOT and OSHA regulations.
12. 12.Ensure all safety rules are strictly observed.
13. 13.Perform other projects and duties as assigned.

Qualifications

• HighSchool Graduate with diploma and/or prior experience in outbound calling/insidesales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customerrelationships
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates a clear and effective speaking manner for the purpose ofexplaining information to customers and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, usingwhole numbers, common fractions, and decimals.
• Ability to learn NSM's business/product types/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Office applications (Word, Excel,Outlook E-mail).

Pay Rate:

$25.00 to $27.00 per hour DOE.

PhysicalDemands:

• Stationary Position - Frequently
• Move/Traverse - Frequently
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Occasionally
• Transport/Carrying - Occasionally
• Exerting Force/Pushing - Frequently
• Exerting Force/Pulling - Frequently
• Ascend/Descend - NA
• Balancing - NA
• Position Self/Stooping - Frequently
• Position Self/Kneeling - Frequently
• Position Self/Crouching - NA
• Position Self/Crawling - NA
• Reaching - Frequently
• Handling - Frequently
• Grasping- NA
• Feeling - NA
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Repetitive Motions- Occasionally
• Coordination -Frequently

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with thelaws and regulations set forth under EEOC. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, sexual orientation, gender identity, national origin, disability orprotected veteran status. EOE AA M/F/VET/Disability