Customer Service Representative - San Benito, TX

Nippon Sanso Matheson; San Benito (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

Nippon Sanso Matheson is seeking a Packaged Gases Customer Service Representative in Texas. You will manage sales campaigns, schedule appointments for sales, and follow up to gauge satisfaction while supporting related teams across the organization.

The role emphasizes outbound calling, quotes, lead qualification, and coordination with sales, marketing, and customer service to protect or secure new business.

Qualifications

• High School graduate with outbound calling/inside sales experience.
• Excellent customer service and relationship skills.
• Ability to work independently under pressure and meet deadlines.
• Strong communication and organizational skills.

Responsibilities

• Place outbound calls to schedule appointments for sales and follow up on satisfaction.
• Provide quotes or complete sales to gain new business when campaign applies.
• Identify problem areas and relay opportunities to the appropriate teams.
• Restock and merchandize store shelves and maintain order.
• Handle product requests, pricing and technical information.
• Assist in warehouse tasks including shipping, receiving, and inventory stocking.
• Back up inbound customer service as needed.
• Ensure DOT/OSHA safety rules are followed.

Skills

Outbound calling

Inside sales

Customer service

Communication

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Packaged Gases Customer Service Representative Salary $23.00 per hour

Position Summary

Manages sales campaignswith the intent of either scheduling appointments for sales to improve salesproductivity or by gaining business via direct quote/follow up. Assessescustomer satisfaction with NSM products and services via conducting surveys andprovides insights for addressing customer concerns. Works closely with SBUSales Leaders, Sales, Corporate Marketing and Customer Service

Essential Functions

1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
2. Provides quotes or completes the sale,if campaign appropriate to directly gain new business.
3. Probes and identifies problematicsituations/opportunities that could protect or yield new business for MTG andcommunicates the information to the appropriate function for follow up.
4. Restocks store merchandise as needed.Arranges stock on shelves or racks in sales area and keeps merchandise inorder. Marks or tickets merchandise.
5. Manages requests for products, price andtechnical information.
6. Assist in warehouse in shipping &receiving, inventory stocking, cleaning, labeling, or other tasks.
7. Maintains showroom cleanliness byprocedures set forth by management.
8. Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing.
9. Tracks result of outbound campaignefforts.
10. Backs up inbound customer service, as needed.
11. Comply with all DOT and OSHA regulations.
12. Ensure all safety rules are strictly observed.
13. Perform other projects and duties as assigned.

Required For All Jobs

• Performs other duties asassigned
• Complies with allpolicies and standards

Knowledge, Skills and Abilities

• High School Graduatewith diploma and/or prior experience in outbound calling/inside sales, outsidesales or marketing desirable.
• Excellent customer service skills. Ability toestablish and manage customer relationships
• Ability to work independently and under somepressure to meet deadlines.
• Demonstrates a clear and effective speakingmanner for the purpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and dividein all units of measure, using whole numbers, common fractions, and decimals.
• Ability to learn NSM's business/producttypes/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Officeapplications (Word, Excel, Outlook E-mail).

Mental Demands

Working Conditions - Indoor Retail-storeEnvironment with controlled temperature, cylinders gases yard moderate noiselevel, computer screen exposure.

The company is an Equal Opportunity Employer that complies with the laws andregulations set forth under EEOC. Qualified applicants will receiveconsideration for employment without regard to their race, color, Religion,national origin, sex, protected veteran status, or disability EOE AAM/F/VET/Disability.