Packaged Gases Customer Service Representative - Santa Rosa, CA

Western International Gas & Cylinders, Inc.; Santa Rosa (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Western International Gas & Cylinders, Inc. is seeking a Packaged Gases Customer Service Representative for the Santa Rosa, CA area. You will manage sales campaigns, schedule appointments for sales, and assist with direct quotes and follow-up to improve customer satisfaction.

You will work with Sales Leaders, Marketing and Customer Service to address customer needs, restock showroom merchandise, provide information, and support warehouse operations while ensuring safety and regulatory compliance.

Qualifications

• High school diploma or equivalent; prior experience in outbound calling/insidesales or marketing desirable.
• Excellent customer service skills and ability to build relationships.
• Ability to work independently and meet deadlines.
• Clear speaking and communication abilities with customers and employees.
• Basic math skills for quotes and pricing.

Responsibilities

• Place outbound calls to schedule appointments for sales with new or existing customers, notifying sales of committed appointment times and following up for satisfaction.
• Provide quotes or complete the sale, if campaign appropriate to directly gain new business.
• Identify opportunities that could protect or yield new business and communicate to the appropriate function for follow up.
• Restock showroom merchandise and keep displays organized and clean.
• Manage requests for products, price and technical information.
• Assist in warehouse tasks including shipping, receiving, and inventory stocking.
• Maintain showroom cleanliness and procedures.
• Identify sources of leads and pre-qualify with sales and marketing.
• Track results of outbound campaigns.
• Back up inbound customer service as needed.
• Comply with DOT and OSHA regulations and safety rules.
• Perform other duties as assigned.

Skills

Customer service

Independent worker

Oral communication

Organizational skills

Basic arithmetic

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Packaged Gases Customer Service Representative - Santa Rosa, CA

Position Summary

Managessales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up.Assesses customer satisfaction with NSM products and services via conductingsurveys and provides insights for addressing customer concerns. Works closelywith SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities

1. Placeoutbound calls with the prime purpose of scheduling appointments for sales withnew or existing customers, notifying sales of committed appointment times andthen following up with a courtesy call to determine customersatisfaction/needs.
2. Provides quotes or completes the sale, if campaign appropriate to directlygain new business.
3. Probes and identifies problematic situations/opportunities that could protector yield new business for NSM and communicates the information to theappropriate function for follow up.
4. Restocks store merchandise as needed. Arranges stock on shelves or racks insales area and keeps merchandise in order. Marks or tickets merchandise.
5. Manages requests for products, price and technical information.
6. Assist in warehouse in shipping & receiving, inventory stocking,cleaning, labeling, or other tasks.
7. Maintains showroom cleanliness by procedures set forth by management.
8. Identifies sources of leads and manages the pre-qualification process incollaboration with sales and corporate marketing.
9. Tracks result of outbound campaign efforts.
10. Backs up inbound customer service, as needed.
11. Comply with all DOT and OSHA regulations.
12. Ensure all safety rules are strictly observed.
13. Perform other projects and duties as assigned.

Qualifications

• HighSchool Graduate with diploma and/or prior experience in outbound calling/insidesales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customerrelationships
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates a clear and effective speaking manner for the purpose ofexplaining information to customers and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, usingwhole numbers, common fractions, and decimals.
• Ability to learn NSM’s business/product types/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Office applications (Word, Excel,Outlook E-mail).

Pay Rate: $25.00 to $27.00 per hour DOE.

Physical Demands

• Stationary Position - Frequently
• Move/Traverse - Frequently
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Occasionally
• Transport/Carrying - Occasionally
• Exerting Force/Pushing - Occasionally
• Exerting Force/Pulling - Occasionally
• Ascend/Descend - NA
• Balancing - NA
• Position Self/Stooping - Occasionally
• Position Self/Kneeling - Occasionally
• Position Self/Crouching - NA
• Position Self/Crawling - NA
• Reaching - Frequently
• Handling - Frequently
• Grasping- NA
• Feeling - NA
• Communicate/Talking - Constantly
• Communicate/Hearing – Constantly
• Repetitive Motions- Occasionally
• Coordination -Frequently

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with thelaws and regulations set forth under EEOC. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, sexual orientation, gender identity, national origin, disability orprotected veteran status. EOE AA M/F/VET/Disability