Packaged Gases Customer Service Representative - Anchorage, AK

Nippon Sanso Matheson; Anchorage (AK); On-site; USD 36,000 - 37,000; Full time

Job summary

Nippon Sanso Matheson is seeking a sales support professional in Anchorage to drive outbound campaigns, schedule appointments, and assist with quotes and follow-ups. The role emphasizes customer interaction, product information, and collaboration with sales and marketing teams.

Responsibilities include stock management, showroom upkeep, and pre-qualification of leads while ensuring compliance with DOT/OSHA rules.

Qualifications

• High school diploma or equivalent; outbound calling/inside sales experience desirable.
• Excellent customer service skills and ability to build relationships.
• Ability to work independently and under pressure to meet deadlines.
• Clear speaking ability to explain information to customers and employees.
• Ability to perform basic math with whole numbers, fractions, and decimals.
• Willingness to learn MTG's products, organization and systems.
• Excellent telephone communication and organizational skills.
• Proficiency in MS Office applications (Word, Excel, Outlook).

Responsibilities

• Place outbound calls to schedule sales appointments with new or existing customers.
• Provide quotes or complete sales when appropriate to gain new business.
• Identify opportunities and relay information to sales/marketing for follow‑up.
• Restock and organize merchandise on the showroom floor.
• Handle product requests, pricing and technical information.
• Assist in warehouse tasks including shipping, receiving and stocking.
• Maintain showroom cleanliness and observe safety procedures.
• Identify leads and assist in pre‑qualifying in collaboration with sales/marketing.
• Track results of outbound campaign efforts.
• Back up inbound customer service as needed.
• Follow DOT and OSHA regulations; perform other duties as assigned.

Skills

Customer service

Independent work

Communication

Math skills

Learning systems

Telephone communication

Organizational skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Managessales campaigns with the intent of either scheduling appointments for sales toimprove sales productivity or by gaining business via direct quote/follow up.Assesses customer satisfaction with MTG products and services via conductingsurveys and provides insights for addressing customer concerns. Works closelywith SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities

• 1.Placeoutbound calls with the prime purpose of scheduling appointments for sales withnew or existing customers, notifying sales of committed appointment times andthen following up with a courtesy call to determine customersatisfaction/needs.
• 2.Provides quotes or completes the sale, if campaign appropriate to directlygain new business.
• 3.Probes and identifies problematic situations/opportunities that could protector yield new business for MTG and communicates the information to theappropriate function for follow up.
• 4.Restocks store merchandise as needed. Arranges stock on shelves or racks insales area and keeps merchandise in order. Marks or tickets merchandise.
• 5.Manages requests for products, price and technical information.
• 6.Assist in warehouse in shipping & receiving, inventory stocking,cleaning, labeling, or other tasks.
• 7.Maintains showroom cleanliness by procedures set forth by management.
• 8.Identifies sources of leads and manages the pre-qualification process incollaboration with sales and corporate marketing.
• 9.Tracks result of outbound campaign efforts.
• 10.Backs up inbound customer service, as needed.
• 11.Comply with all DOT and OSHA regulations.
• 12.Ensure all safety rules are strictly observed.
• 13.Perform other projects and duties as assigned.

Qualifications

• *HighSchool Graduate with diploma and/or prior experience in outbound calling/insidesales, outside sales or marketing desirable.
• *Excellent customer service skills. Ability to establish and manage customerrelationships
• *Ability to work independently and under some pressure to meet deadlines.
• *Demonstrates a clear and effective speaking manner for the purpose ofexplaining information to customers and employees.
• *Ability to add, subtract, multiply, and divide in all units of measure, usingwhole numbers, common fractions, and decimals.
• *Ability to learn MTG's business/product types/organization/transaction systems
• *Excellent Telephone Communications Skills
• *Excellent Organizational Skills
• *Intermediate level knowledge of Microsoft Office applications (Word, Excel,Outlook E-mail).

Physical Demands

• Stationary Position - Frequently
• Move/Traverse - Frequently
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Occasionally
• Transport/Carrying - Occasionally
• Exerting Force/Pushing - Occasionally
• Exerting Force/Pulling - Occasionally
• Ascend/Descend - NA
• Balancing - NA
• Position Self/Stooping - Occasionally
• Position Self/Kneeling - Occasionally
• Position Self/Crouching - NA
• Position Self/Crawling - NA
• Reaching - Frequently
• Handling - Frequently
• Grasping- NA
• Feeling - NA
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Repetitive Motions- Occasionally
• Coordination -Frequently

Pay range: $26.00-$27.00

Matheson is an Equal Opportunity Employer that complies with the laws andregulations set forth under EEOC. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability or protectedveteran status. EOE AA M/F/VET/Disability