Packaged Gases Customer Service Representative

Matheson Tri-Gas Inc.; Lihue (HI); Presencial; USD 28.000 - 29.000; Jornada completa

Descripción de la vacante

Packaged Gases Customer Service Representative position with Nippon Sanso Matheson supports outbound campaigns, quotes, and sales scheduling to drive customer satisfaction and revenue. You will collaborate with Sales, Marketing and Customer Service teams, handle product information, and assist in warehouse tasks as needed.

Ideal candidates have strong customer service, communication, and data-entry skills, with ability to work independently under deadlines.

Formación

• High school diploma or equivalent; experience in outbound calling/inside sales desirable.
• Excellent customer service skills and ability to build customer relationships.
• Ability to work independently under pressure to meet deadlines.

Responsabilidades

• Place outbound calls to schedule appointments for sales and follow up on customer satisfaction.
• Provide quotes or complete the sale when campaign allows to directly gain new business.
• Identify opportunities for new business and communicate with sales/marketing.
• Restock showroom; assist warehouse tasks and keep merchandise organized.
• Handle product information requests and support safety/quality procedures.

Conocimientos

Outbound calling

Customer service

Communication skills

Independent work

Educación

High School Diploma

Herramientas

Microsoft Office

Descripción del empleo

Packaged Gases Customer Service Representative

Position Summary

Managessales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up.Assesses customer satisfaction with NSMproducts and services via conductingsurveys and provides insights for addressing customer concerns. Works closelywith SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities

• 1.Placeoutbound calls with the prime purpose of scheduling appointments for sales withnew or existing customers, notifying sales of committed appointment times andthen following up with a courtesy call to determine customersatisfaction/needs.
• 2.Provides quotes or completes the sale, if campaign appropriate to directlygain new business.
• 3.Probes and identifies problematic situations/opportunities that could protector yield new business for NSM and communicates the information to theappropriate function for follow up.
• 4.Restocks store merchandise as needed. Arranges stock on shelves or racks insales area and keeps merchandise in order. Marks or tickets merchandise.
• 5.Manages requests for products, price and technical information.
• 6.Assist in warehouse in shipping & receiving, inventory stocking,cleaning, labeling, or other tasks.
• 7.Maintains showroom cleanliness by procedures set forth by management.
• 8.Identifies sources of leads and manages the pre-qualification process incollaboration with sales and corporate marketing.
• 9.Tracks result of outbound campaign efforts.
• 10.Backs up inbound customer service, as needed.
• 11.Comply with all DOT and OSHA regulations.
• 12.Ensure all safety rules are strictly observed.
• 13.Perform other projects and duties as assigned.

Qualifications

• HighSchool Graduate with diploma and/or prior experience in outbound calling/insidesales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customerrelationships
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates a clear and effective speaking manner for the purpose ofexplaining information to customers and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, usingwhole numbers, common fractions, and decimals.
• Ability to learn NSM’s business/product types/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Office applications (Word, Excel,Outlook E-mail).

Pay Rate

$20.00 to $21.00 per hour DOE.

Physical Demands:

• Stationary Position - Frequently
• Move/Traverse - Frequently
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Occasionally
• Transport/Carrying - Occasionally
• Exerting Force/Pushing - Occasionally
• Exerting Force/Pulling - Occasionally
• Ascend/Descend - NA
• Balancing - NA
• Position Self/Stooping - Occasionally
• Position Self/Kneeling - Occasionally
• Position Self/Crouching - NA
• Position Self/Crawling - NA
• Reaching - Frequently
• Handling - Frequently
• Grasping- NA
• Feeling - NA
• Communicate/Talking - Constantly
• Communicate/Hearing – Constantly
• Repetitive Motions- Occasionally
• Coordination -Frequently

Equal Opportunity Statement

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with thelaws and regulations set forth under EEOC. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, sexual orientation, gender identity, national origin, disability orprotected veteran status. EOE AA M/F/VET/Disability