Packaged Gases Customer Service Representative - Mankato, MN

Nippon Sanso Matheson; Mankato (MN); Presencial; USD 30.000 - 34.000; Jornada completa

Descripción de la vacante

Nippon Sanso Matheson is seeking a Packaged Gases Customer Service Representative in Minnesota to drive outbound sales activity, schedule appointments, and support customer service with product information and quotes.

The role emphasizes strong customer service, independent work, and collaboration with Sales and Marketing to protect and grow business. On-site position with opportunities to assist in warehousing and showroom operations.

Formación

• High School Diploma required or desirable.
• Excellent customer service skills and ability to manage customer relationships.
• Ability to work independently and take initiative.

Responsabilidades

• Place outbound calls to schedule sales appointments with new or existing customers and follow up on commitments.
• Provide quotes or complete sales to gain new business when campaign warrants it.
• Restock store merchandise and keep shelves organized and labeled.
• Assist with product information requests, pricing, and technical details.
• Support warehouse tasks such as shipping/receiving and inventory stocking.
• Back up inbound customer service as needed and ensure safety rules are followed.

Conocimientos

Customer service

Relationship management

Independent work

Educación

High School Diploma

Descripción del empleo

Packaged GasesCustomer Service Representative

Manages salescampaigns with the intent of either scheduling appointments for sales toimprove sales productivity or by gaining business via direct quote/follow up.Assesses customer satisfaction with MTG products and services via conductingsurveys and provides insights for addressing customer concerns. Works closelywith SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.Position Accountabilities;

Place outbound calls with the prime purpose ofscheduling appointments for sales with new or existing customers, notifyingsales of committed appointment times and then following up with a courtesy callto determine customer satisfaction/needs. Provides quotes or completes thesale, if campaign appropriate to directly gain new business.

• Probes andidentifies problematic situations/opportunities that could protect or yield newbusiness for MTG and communicates the information to the appropriate functionfor follow up.
• Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks or ticketsmerchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking,cleaning, labeling, or other tasks.
• Maintains showroom cleanliness byprocedures set forth by management.
• Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing.
• Tracks result of outbound campaign efforts.
• Backs up inboundcustomer service, as needed. Ensure all safety rules are strictly observed. Perform other projects andduties as assigned.

High School Graduate with diploma and/or prior experience inoutbound calling/inside sales, outside sales or marketing desirable.

• Excellent customer service skills. Ability to establish and manage customerrelationships
• Ability to work independently.

Pay range: $22-25/hr

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.