Packaged Gases Customer Service Representative - Kansas City, MO

Nippon Sanso Matheson; Kansas City (MO); On-site; USD 25,000 - 34,000; Full time

Job summary

Nippon Sanso Matheson in Kansas City, MO is seeking a Packaged Gases Customer Service Representative to handle outbound calls and schedule sales appointments with customers. The role includes providing quotes when appropriate to directly gain new business and identifying opportunities for growth.

You will assist in warehouse tasks, restock and organize showroom merchandise, manage product requests, and support inbound customer service while ensuring safety and showroom standards are maintained.

Qualifications

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customer relationships
• Ability to work independently.

Responsibilities

• Place outbound calls to schedule appointments for sales and follow up for customer satisfaction/needs.
• Probes and identifies opportunities that could yield new business and communicates to appropriate function.
• Restocks store merchandise, arranges stock on shelves, and keeps merchandise in order.
• Manages requests for products, price and technical information.
• Assist in warehouse shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness as per management procedures.
• Identifies sources of leads and pre-qualifies in collaboration with sales and marketing.
• Tracks results of outbound campaigns.
• Backs up inbound customer service and adheres to safety rules.

Skills

Excellent customer service

Customer relationships

Independent work

Education

High School Diploma

Job description

Packaged GasesCustomer Service Representative

Position Accountabilities;

• Place outbound calls with the prime purpose ofscheduling appointments for sales with new or existing customers, notifyingsales of committed appointment times and then following up with a courtesy callto determine customer satisfaction/needs. Provides quotes or completes thesale, if campaign appropriate to directly gain new business.
• Probes and identifies problematic situations/opportunities that could protect or yield newbusiness for MTG and communicates the information to the appropriate functionfor follow up.
• Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks or ticketsmerchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking,cleaning, labeling, or other tasks.
• Maintains showroom cleanliness byprocedures set forth by management.
• Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing.
• Tracks result of outbound campaign efforts.
• Backs up inboundcustomer service, as needed. Ensure all safety rules are strictly observed. Perform other projects and duties as assigned.

High School Graduate with diploma and/or prior experience inoutbound calling/inside sales, outside sales or marketing desirable.

• Excellent customer service skills. Ability to establish and manage customerrelationships
• Ability to work independently.

Pay Range $18 to $25.50 per hour.

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.