Packaged Gases Customer Service Representative - Houston, TX

Nippon Sanso Matheson; Houston (TX); Vor Ort; USD 41.000 - 48.000; Vollzeit

Zusammenfassung

Nippon Sanso Matheson is seeking a Customer Service Representative in the Houston area to manage outbound campaigns, schedule appointments, and provide quotes to drive sales and customer satisfaction.

The role requires strong communication, organizational skills, and proficiency with Microsoft Office. Responsibilities include warehouse assistance, showroom upkeep, and collaboration with sales and marketing teams.

Qualifikationen

• High school graduate; outbound calling/inside sales experience desirable.
• Excellent customer service and relationship-building skills.
• Ability to work independently and under some pressure to meet deadlines.
• Clear, effective speaking manner for customers and employees.
• Ability to perform basic math for quotes and transactions.
• Willingness to learn NSM products, organization and systems.
• Strong telephone communication and organizational skills.
• Proficient with Word, Excel and Outlook.

Aufgaben

• Place outbound calls to schedule sales appointments and follow up on satisfaction.
• Provide quotes or complete sales when appropriate to gain new business.
• Identify opportunities and communicate with sales/marketing for follow-up.
• Restock and organize showroom merchandise; manage stock and pricing information.
• Handle product requests, pricing and technical information.
• Assist in warehouse tasks—shipping/receiving, stocking, labeling.
• Maintain showroom cleanliness and overall store presentation.
• Track outbound campaign results and pre-qualify leads with sales/marketing.
• Back up inbound customer service as needed.
• Follow DOT/OSHA safety regulations and company policies.

Kenntnisse

Customer service

Communication

Independence

Telephone communication

Organization

Math basics

Ausbildung

High School Diploma

Tools

Microsoft Office

Word

Excel

Outlook

Jobbeschreibung

Packaged Gases Customer Service Representative Salary range $30.00 to $35.00 per hour

Position Summary

Manages sales campaignswith the intent of either scheduling appointments for sales to improve salesproductivity or by gaining business via direct quote/follow up. Assessescustomer satisfaction with NSM products and services via conducting surveys andprovides insights for addressing customer concerns. Works closely with SBUSales Leaders, Sales, Corporate Marketing and Customer Service

Essential Functions

• Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
• Provides quotes or completes the sale,if campaign appropriate to directly gain new business.
• Probes and identifies problematicsituations/opportunities that could protect or yield new business for MTG andcommunicates the information to the appropriate function for follow up.
• Restocks store merchandise as needed.Arranges stock on shelves or racks in sales area and keeps merchandise inorder. Marks or tickets merchandise.
• Manages requests for products, price andtechnical information.
• Assist in warehouse in shipping &receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness byprocedures set forth by management.
• Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing.
• Tracks result of outbound campaignefforts.
• Backs up inbound customer service, as needed.
• Comply with all DOT and OSHA regulations.
• Ensure all safety rules are strictly observed.
• Perform other projects and duties as assigned.

Required For All Jobs

• Performs other duties asassigned
• Complies with allpolicies and standards

Knowledge, Skills and Abilities

• High School Graduatewith diploma and/or prior experience in outbound calling/inside sales, outsidesales or marketing desirable.
• Excellent customer service skills. Ability toestablish and manage customer relationships
• Ability to work independently and under somepressure to meet deadlines.
• Demonstrates a clear and effective speakingmanner for the purpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and dividein all units of measure, using whole numbers, common fractions, and decimals.
• Ability to learn NSM's business/producttypes/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Officeapplications (Word, Excel, Outlook E-mail).

Mental Demands

• Working Conditions - Indoor Retail-storeEnvironment with controlled temperature, cylinders gases yard moderate noiselevel, computer screen exposure.

The company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receiveconsideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AAM/F/VET/Disability.