Packaged Gases Customer Service Representative

Matheson Tri-Gas; Lihue (HI); Presencial; USD 28.000 - 29.000; Jornada completa

Descripción de la vacante

Nippon Sanso Matheson is seeking a motivated Inside Sales/Customer Service Associate to manage sales campaigns, schedule appointments for the sales team, and pursue direct quotes when appropriate. You will assess customer satisfaction with NSM products and services and relay insights to sales and marketing leadership.

You will place outbound calls, provide quotes, identify opportunities, restock and organize showroom merchandise, and support warehouse tasks as needed.

Formación

• High school diploma and/or experience in outbound calling/inside sales or marketing.
• Excellent customer service skills and ability to manage customer relationships.
• Ability to work independently and under pressure to meet deadlines.
• Clear and effective speaking manner for explaining information to customers and employees.
• Ability to perform basic arithmetic operations.
• Ability to learn NSM's business/product types and systems.
• Excellent telephone communications skills.
• Excellent organizational skills.
• Intermediate knowledge of Microsoft Office applications (Word, Excel, Outlook).

Responsabilidades

• Place outbound calls to schedule appointments and notify sales of times.
• Provide quotes or complete sales to gain new business when appropriate.
• Identify opportunities and communicate with relevant functions for follow-up.
• Restock and organize showroom merchandise; keep displays in order.
• Manage product requests, pricing, and technical information.
• Assist in warehouse tasks like shipping, receiving, and stocking.
• Maintain showroom cleanliness according to management procedures.
• Identify leads and manage pre-qualification with sales and marketing.
• Track results of outbound campaigns.
• Back up inbound customer service when needed.
• Comply with DOT and OSHA regulations; observe all safety rules.
• Perform other duties as assigned.

Conocimientos

Outbound calling

Inside sales

Customer service

Communication skills

Numeracy

Product knowledge

Independent work

Organizational skills

MS Office

Educación

High School Diploma

Herramientas

Microsoft Office Suite

Descripción del empleo

Position Summary

Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with NSMproducts and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities

1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
2. Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
3. Probes and identifies problematic situations/opportunities that could protect or yield new business for NSM and communicates the information to the appropriate function for follow up.
4. Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
5. Manages requests for products, price and technical information.
6. Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
7. Maintains showroom cleanliness by procedures set forth by management.
8. Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
9. Tracks result of outbound campaign efforts.
10. Backs up inbound customer service, as needed.
11. Comply with all DOT and OSHA regulations.
12. Ensure all safety rules are strictly observed.
13. Perform other projects and duties as assigned.

Qualifications

• *High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• *Excellent customer service skills. Ability to establish and manage customer relationships
• *Ability to work independently and under some pressure to meet deadlines.
• *Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• *Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• *Ability to learn NSM's business/product types/organization/transaction systems
• *Excellent Telephone Communications Skills
• *Excellent Organizational Skills
• *Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).

Pay Rate

$20.00 to $21.00 per hour DOE.

Physical Demands

Stationary Position - Frequently Move/Traverse - Frequently Stationary Position/Seated - Occasionally Transport/Lifting - Occasionally Transport/Carrying - Occasionally Exerting Force/Pushing - Occasionally Exerting Force/Pulling - Occasionally Ascend/Descend - NA Balancing - NA Position Self/Stooping - Occasionally Position Self/Kneeling - Occasionally Position Self/Crouching - NA Position Self/Crawling - NA Reaching - Frequently Handling - Frequently Grasping- NA Feeling - NA Communicate/Talking - Constantly Communicate/Hearing - Constantly Repetitive Motions- Occasionally Coordination -Frequently

Equal Opportunity Employer

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability