Packaged Gases Customer Service Representative - Santa Rosa, CA

Matheson Tri-Gas; Santa Rosa (CA); Presencial; USD 34.000 - 37.000; Jornada completa

Descripción de la vacante

Nippon Sanso Matheson is seeking a proactive Inside Sales Support associate in Santa Rosa, CA. The role focuses on outbound calling to schedule appointments for the sales team, processing quotes where appropriate, and capturing customer feedback to improve satisfaction.

You will collaborate with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service to drive growth. The ideal candidate has strong customer-service skills, the ability to work independently under deadlines, and comfort

Formación

• High School diploma or equivalent.
• Excellent customer service skills.
• Ability to work independently under deadlines.
• Clear and effective speaking to explain information.
• Ability to add, subtract, multiply, and divide with whole numbers, fractions and decimals.
• Ability to learn NSM's business/product types/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• MS Office proficiency (Word, Excel, Outlook)

Responsabilidades

• Place outbound calls to schedule appointments for sales with new or existing customers.
• Provide quotes or close sales if appropriate to gain new business.
• Identify opportunities and relay information to the appropriate function.
• Restock/store merchandise and keep shelves orderly.
• Manage product requests and pricing/technical information.
• Assist in warehouse tasks including shipping, receiving, and stocking.
• Maintain showroom cleanliness as directed by management.
• Identify lead sources and manage pre-qualification with sales and marketing.
• Track results of outbound campaigns and support inbound service as needed.
• Ensure compliance with DOT and OSHA regulations and follow safety rules.
• Perform other projects and duties as assigned.

Conocimientos

Customer service

Independent worker

Clear speaking

Mathematics

MS Office

Telephone skills

Organizational skills

Learn NSM systems

Relationship management

Educación

High School diploma

Descripción del empleo

Position Summary

Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with NSMproducts and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Position Accountabilities

• 1.Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
• 2.Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
• 3.Probes and identifies problematic situations/opportunities that could protect or yield new business for NSM and communicates the information to the appropriate function for follow up.
• 4.Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
• 5.Manages requests for products, price and technical information.
• 6.Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• 7.Maintains showroom cleanliness by procedures set forth by management.
• 8.Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
• 9.Tracks result of outbound campaign efforts.
• 10.Backs up inbound customer service, as needed.
• 11.Comply with all DOT and OSHA regulations.
• 12.Ensure all safety rules are strictly observed.
• 13.Perform other projects and duties as assigned.

Qualifications

• *High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• *Excellent customer service skills. Ability to establish and manage customer relationships
• *Ability to work independently and under some pressure to meet deadlines.
• *Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• *Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• *Ability to learn NSM's business/product types/organization/transaction systems
• *Excellent Telephone Communications Skills
• *Excellent Organizational Skills
• *Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).

Pay Rate: $25.00 to $27.00 per hour DOE.

Physical Demands:

• Stationary Position - Frequently
• Move/Traverse - Frequently
• Stationary Position/Seated - Occasionally
• Transport/Lifting - OccasionallyTransport/Carrying - Occasionally
• Exerting Force/Pushing - Occasionally
• Exerting Force/Pulling - Occasionally
• Ascend/Descend - NA
• Balancing - NA
• Position Self/Stooping - Occasionally
• Position Self/Kneeling - Occasionally
• Position Self/Crouching - NA
• Position Self/Crawling - NA
• Reaching - Frequently
• Handling - Frequently
• Grasping- NA
• Feeling - NA
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Repetitive Motions- Occasionally
• Coordination -Frequently

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability