Packaged Gases Customer Service Representative

Nippon Sanso Matheson, Inc.; Salisbury (MD); On-site; USD 30,000 - 34,000; Full time

Job summary

Nippon Sanso Matheson, Inc. in Salisbury, MD is seeking an outbound sales assistant to manage campaigns, schedule appointments, and provide quotes to drive sales growth.

The role emphasizes assessing customer satisfaction through surveys and collaborating with SBU Sales Leaders, Sales, Corporate Marketing, and Customer Service. Responsibilities include pre-qualifying leads, restocking showroom merchandise, handling product information requests, and supporting warehouse tasks as needed.

Qualifications

• High School diploma or equivalent and outbound calling/inside sales experience.
• Excellent customer service and ability to manage relationships.
• Ability to work independently under pressure.
• Strong verbal communication.
• Basic math and ability to use MS Office.

Responsibilities

• Place outbound calls to schedule appointments and notify sales of times.
• Provide quotes or complete sales to gain new business.
• Pre-qualify opportunities and communicate leads to sales/marketing.
• Restock and organize showroom merchandise and keep it tidy.
• Manage product requests, pricing and technical information.
• Assist warehouse tasks including shipping/receiving and inventory stocking.
• Maintain showroom cleanliness per management procedures.
• Identify sources of leads and manage pre-qualification with sales/marketing.
• Track outcomes of outbound campaigns.

Skills

Outbound calling

Customer service

Independent work

Communication

Basic math

MS Office

Education

High School Diploma

Tools

Microsoft Word/Excel/Outlook

Job description

JOB SUMMARY

Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Salary $22.00 - $25.00/hour

Essential Function

1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
2. Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
3. Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
4. Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
5. Manages requests for products, price and technical information.
6. Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
7. Maintains showroom cleanliness by procedures set forth by management.
8. Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
9. Tracks result of outbound campaign efforts.
10. Backs up inbound customer service, as needed.
11. Comply with all DOT and OSHA regulations.
12. Ensure all safety rules are strictly observed.
13. Perform other projects and duties as assigned

• Performs other duties as assigned
• Complies with all policies and standards

Knowledge, Skills and Abilities

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customer relationships
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to learn MTG's business/product types/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail)

Physical Demands

• Stationary Position - FREQUENTLY
• Move/Traverse - OCCASIONALLY
• Stationary Position/Seated - FREQUENTLY
• Transport/Lifting - FREQUENTLY
• Transport/Carrying - FREQUENTLY
• Exerting Force/Pushing - OCCASIONALLY
• Exerting Force/Pulling - OCCASIONALLY
• Ascend/Descend - OCCASIONALLY
• Balancing - OCCASIONALLY
• Position Self/Stooping - OCCASIONALLY
• Position Self/Kneeling - OCCASIONALLY
• Position Self/Crouching - OCCASIONALLY
• Position Self/Crawling OCCASIONALLY
• Reaching - FREQUENTLY
• Handling - FREQUENTLY
• Grasping FREQUENTLY
• Feeling - RARELY
• Communicate/Talking - CONSTANTLY
• Communicate/Hearing - CONSTANTLY
• Repetitive Motions - FREQUENTLY
• Coordination - OCCASIONALLY

Travel Requirement: None

The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability.