Package Center Supervisor: Flexible Dispatch & Service Lead

UPS; Round Rock (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

UPS is seeking a supervisor to analyze and plan the center's daily package dispatch and address operational service issues. The role supports on-call air pickups, heavy accounts, and unforeseen events, while ensuring internal and external customer satisfaction.

The position focuses on facilitating smooth procedures, coordinating operation efforts, and maintaining effective systems for reliable service delivery.

Qualifications

• Ability to analyze center dispatch results and improve service performance.
• Strong planning and coordination skills for daily routes and procedures.
• Customer service support experience or aptitude.

Responsibilities

• Analyze and plan the center's daily package dispatch.
• Coordinate needs and efforts of the operation to ensure satisfaction.
• Handle operational service issues and on-call events.
• Provide customer service support and follow-up on concerns.

Skills

Dispatch analysis

Operations planning

Customer service

Job description

UPS is seeking a supervisor to analyze and plan the center's daily package dispatch and address operational service issues. The role supports on-call air pickups, heavy accounts, and unforeseen events, while ensuring internal and external customer satisfaction.

The position focuses on facilitating smooth procedures, coordinating operation efforts, and maintaining effective systems for reliable service delivery.