Package Center Supervisor - Flexible Dispatch & Ops Lead

United Parcel Service, Inc.; Washington; On-site; USD 65,000 - 90,000; Full time

Job summary

United Parcel Service, Inc. is seeking a supervisor trained to perform multiple operational roles to support flexible scheduling and increase center-wide efficiency.

The role involves analyzing and planning the center’s daily package dispatch and addressing service issues such as on-call pickups and unforeseen events to maintain high performance. The position emphasizes coordinating operations to meet internal and external customer needs, providing customer service support, and ensuring smooth

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center’s daily package dispatch and handle operational service issues (e.g., on-call Air pickups, heavy pick-ups, unforeseen events).
• Analyze previous dispatch results to maximize service performance and streamline routes.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow-ups).
• Facilitate the smooth execution of operational procedures and management of systems.

Job description

United Parcel Service, Inc. is seeking a supervisor trained to perform multiple operational roles to support flexible scheduling and increase center-wide efficiency.

The role involves analyzing and planning the center’s daily package dispatch and addressing service issues such as on-call pickups and unforeseen events to maintain high performance. The position emphasizes coordinating operations to meet internal and external customer needs, providing customer service support, and ensuring smooth